Refund policy

At TNB Customs, every product is custom-made to order, ensuring a truly bespoke item. Due to the personalised nature of our work, we do not accept returns, exchanges, or refunds.

Order Cancellations

• Customers may cancel their order within 48 hours of purchase by contacting us at info@tnbcustomshoes.com. After this period, cancellations are not possible as production begins.

Faulty or Incorrect Orders

• If you receive an incorrect or faulty item, you must contact us within 48 hours of delivery at info@tnbcustomshoes.com with clear photos of the issue.
• Each case will be reviewed, and if deemed faulty, we will provide an appropriate resolution.
• As all products are handmade and customised, minor variations are normal and not considered defects.

Shipping & Delivery Issues

• Orders are shipped via UPS tracked and double-boxed to prevent damage.
• TNB Customs is not responsible for courier-related delays but will assist where possible to ensure a timely transaction

By placing an order, you acknowledge and agree to these terms.