All pairs are made to order, with a lead time of 6–8 weeks. As each shoe is carefully customised by hand, this timeframe allows us to maintain the highest standards of quality and craftsmanship. If you need your order for a specific date, reach out via info@tnbcustomshoes.co.uk and we’ll do our best to accommodate.
All parcels are shipped via UPS or Royal Mail, and you will be emailed tracking information once your shoes have been dispatched.
Please note: The price does not include customs tax or import charges. To avoid any surprises when the courier attempts delivery, please check your country's applicable rates in advance.
TNB do not accept refunds or exchanges as pair is made to order to your request including size and design, please ensure this is correct before completing the order.